This rental is uninhabitable!  I want my Bonvoy points back

This rental is uninhabitable! I want my Bonvoy points back

DEAR TRAVEL TROUBLESHOOTER: I not too long ago rented a rental in Florida by way of Homes & Villas by Marriott. I used my Marriott Bonvoy points to make the reservation.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

When I arrived, I found the unit was uninhabitable. The rental smelled of mildew and mildew, and the furnishings was threadbare and filthy. I had issue respiration.

I left shortly after arriving and needed to go to a lodge for the evening. I tried to contact the holiday rental firm quite a few occasions, earlier than I left and after I checked out. I additionally requested Marriott for assist, however I by no means heard back from the holiday rental firm.

I would love my points refunded. But Marriott is deferring to a different firm that manages its trip leases and won’t give me my points. Can you assist?

— Chris Skaggs, Canton, Michigan

ANSWER: Marriott’s trip rental web site guarantees its houses are “professionally cleaned and inspected,” but it surely appears to be like like they missed a couple of spots in your rental. You should not have to remain in a spot like that.

Your rights to a refund aren’t ruled by Marriott’s phrases of service, however by the rental settlement you signed with that third celebration. Under most rental contracts, you will get a refund if there’s an issue with the well being or security of the unit. Mold and building undoubtedly qualify, however it’s essential work that out with the rental firm.

You gave the rental firm and Homes & Villas by Marriott an opportunity to resolve this, but it surely appears to be like like they did not. I assume Marriott was appropriate to refer you back to the rental firm, besides relating to the refund. Only Marriott can return your Bonvoy points.

I assessment your paper path. You did not point out your rental contract in your discussions with Marriott or with the holiday rental company. You did, nonetheless, present pictures of the threadbare furnishings.

When you end up in a scenario like this — and I hope you by no means do once more — it’s a must to doc every little thing. Keep your contracts and emails, and take a number of pictures — not simply of the threadbare furnishings, however of any mildew or harmful circumstances that may show your rental is uninhabitable.

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